Contact Us
We’re committed to providing exceptional customer support for all your gaming needs. Our dedicated team is available to assist with account inquiries, technical issues, responsible gambling concerns, and general questions about our services. We prioritise prompt, professional responses while ensuring full compliance with New Zealand’s gambling regulations and consumer protection standards.
Support Channels
Choose the most convenient way to reach our customer service team:
- Live Chat: Available 24/7 through our website for instant assistance with urgent matters
- Email: Send detailed inquiries to [email protected] for comprehensive responses
- Phone: Call us at +64 9 555 0123 during business hours (9 AM – 6 PM NZST, Monday to Friday)
Response Times and Preparation
Our response times vary by channel: live chat provides immediate assistance, phone calls are answered within three rings during business hours, and email responses typically arrive within 24 hours. To expedite your inquiry, please have your account details ready and clearly describe your issue. For responsible gambling support, we maintain strict confidentiality and can connect you with appropriate resources.
Last updated: January 15, 2026